Last updated: 2026-02-22

This Refund Policy applies to subscriptions purchased through Zhuquejiasu official channels. We follow an industry-standard model with a clear time window, verifiable conditions, and refund to the original payment method.

1) 30-day refund window

First-time purchases are eligible to request a refund within 30 days after successful payment.

2) Eligible cases

- First subscription orders (monthly, quarterly, yearly)

- Service cannot be used due to confirmed platform-side issues

3) Non-refundable cases

- Requests submitted after the 30-day window

- Violations of Terms of Service (abuse, attacks, illegal activities)

- Purchases made via third-party channels with separate refund rules

- Repeated requests for an order already refunded

4) Processing timeline

Review is usually completed within 1-3 business days. Settlement time depends on the payment provider, typically 3-10 business days.

5) How to request

Contact support with order number, purchase email, and issue details for faster handling.